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Three Steps to Selecting the Right Business Telephone System

Effective communication is integral to the success of every business. For every organization, therefore, investing in the right telephone system is of great importance. However, one of the main challenges business managers face when selecting a phone system is the great number of options available. And the confusing terminology makes it even more difficult to know what would be appropriate for their business. To help clear the confusion, this piece outlines the key steps to follow when selecting an office phone system.

Assess business needs

Before implementing any kind of technology in your business, it’s always important to make a thorough assessment of your needs. For telephone systems, the first consideration is on the number of phone lines required. How many team members will need a telephone? Moreover, are you looking to expand your team soon? If you are to save on the costs of having to install a new phone system, it’s important that you plan for future growth.
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Also think about the important communication capabilities you’ll need, such as video conferencing, voicemail, and call forwarding. While such features may come at an additional cost, they can greatly enhance communication within and outside your company.
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Select technology

You may have heard of terminologies such as IP PBX system, EPABX System and VoIP. The technology you choose will depend on the size and type of enterprise, and your preferences as well. In general, PBX systems are more expensive in terms of hardware and installation However, scaling PBX systems is inexpensive because additional handsets are cheap, and this therefore makes them suitable for larger companies.

VoIP systems on the other hand are not as expensive initially. However, because each handset is relatively pricier than conventional phones, scaling can be more expensive. For companies with multiple locations, a VoIP solution is often the better option, as calls are transmitted through the internet.

Businesses will also need to choose between hosted (cloud) and on-premises phone systems. Cloud systems are recommended for small businesses as the need for buying expensive telephone equipment is eliminated. To stay connected, business are only required to pay a monthly subscription fee.

Choose the right vendor

Apart from knowing the right phone system for your business, finding the right dealer is also important. Keep in mind the the dealer doesn’t just supply telephone equipment; they also provide installation, support and maintenance services. For this reason, it is important to choose a vendor with decent experience and professionalism in their workout . When speaking to a prospective vendor, pay attention to their responsiveness. Are they taking time to understand your needs? You want to be sure that the vendor’s customer support is reliable, should anything go wrong.